GENERAL TERMS AND CONDITIONS OF SALE

Applicable July, 2022

This document summarises the general terms & conditions of sale (hereafter the T&Cs) which Essity United Kingdom Limited (the “Company”) offers to their Customers. The Customers and the Company are collectively referred to as the “Parties”.

These T&Cs shall apply to any sale of products via our shopping site www.issviva.co.uk (the “Site”).

Before buying any products, we recommend you read our T&Cs, the terms of use and our Data Privacy Policy. We remind you that
the sale of goods is reserved to adults over 18 years of age.

Article 1 – Subject

The present T&Cs aim at defining the rights and obligations of the Parties within the context of an online sale of Goods offered by the Company to his Customers.

The Company may change the present T&Cs from time to time. The new version will apply to all orders placed after the issuance of the new terms on the Site.

By Customer, we mean any individual purchasing on this Site and requiring the products to be delivered in the United Kingdom.

The present T&Cs express the conditions under which the Company proposes and provides remotely and by electronical way
the supply of his products to his Customers. By doing so, the Company is committed to comply to all laws and regulations of the
United Kingdom.

The Customer acknowledges and accepts without reservations the present T&Cs before ordering any products. No general or specific conditions included in the documents sent by or delivered to the Customer shall be integrated into the present T&Cs without the expressed written consent of the Company. The Company has the right to change the T&Cs from time to time.

Article 2 – Contractual Documents

An agreement is formed between the Parties. It includes the following contractual documents presented in a decreasing precedence order:

  • The electronic order form,
  • The present T&Cs.

In case of discrepancies between the clauses contained in the various documents, the clauses from the document having precedence shall prevail. 

Article 3 – Identification Of The Company Offering The Goods

In case of discrepancies between the clauses contained in the various documents, the clauses from the document having precedence shall prevail. 

  • Vendor’s name: ESSITY UNITED KINGDOM, a limited company, having its registered office located at Southfields Road, Dunstable, United Kingdom and registered with the Trade and Companies Registry of England and Wales under number 3226403.
  • General Queries: [email protected]
  • Customer Service Queries: [email protected]

Article 4 – Entering Into Force – Term

The present T&Cs enter into force when the Customer finalises their order. They remain applicable for the term necessary to the delivery of the products bought and until all warranties lapse.

Article 5 – The Order

Order Registration and validation:

The Customer orders directly online. By doing so, the Customer is making an offer. Once his basket is validated, the Customers shall agree to the T&Cs, indicate the shipping address and delivery mode, and finally validate the payment conditions. This last step shall formalise the sale agreement between the Company and the Customer.

Any order means acceptance of the prices and descriptions of the products on sale. Any disputes and claims on those matters shall be expressed in the context of discussions arising out of the necessity to exchange the Product and shall be limited to the
warranties defined hereafter.

The Company shall acknowledge receipt of the order by sending an electronic mail as soon as it is validated.

In some cases, notably in case of payment defaults, wrong addresses or other problems occurring on the Customer’s order or account, the Company shall have the right to modify or cancel the order.

Article 6 – Electronic Signature

The electronic signature occurs when the Customer submits the order. This signature has the same value as the handwritten signature. Any order submitted by the Customer constitutes a definite and firm commitment.

Article 7 – Proof Of Transaction

The computerised records maintained in the IT systems of the Company in reasonable secured conditions shall be considered as proofs of communications, orders and payments between the Parties.

The archiving of the orders and invoices shall be on reliable and long lasting support in order to provide a true proof of the transaction.

Article 8 – Information Of The Products

The Company offers products for sale on their site and informs Customers on their features in compliance with applicable laws and regulations providing that the Customer shall be informed on the essential features of the products before buying them.

Products and promotions offered by the Company are valid as long as stocks are available.

Products’ visuals are for illustrative purposes only. Your Product may vary slightly from these images.

Should the ordered Product be unavailable, the Company shall contact the Customer to find an alternative solution. Depending upon the solution, the Company may reimburse the Customer of the amounts already paid, without unnecessary delays and at the very latest within 30 days of their payment by the Customer.

Article 9 – Prices

Prices are in British pounds and are valid at the date when the order is placed by the Customer. They are set exclusive of shipping fees, invoiced at the end of the process and indicated before the order validation.

  • Prices are VAT inclusive (VAT in force in the United Kingdom at the date of the order).
  • Any change in the VAT figure shall be automatically reported on the final price to be paid.
  • The payment shall be effective at the date of the order. No partial advance payment shall be accepted.

Article 10 – Payment Methods

On this site, the Customer can pay using: Visa and Mastercard.

The Customer warrants the Company that he has all the necessary authorisations to use the chosen payment methods. The Company may suspend any order or delivery in case of refusal of payment authorisation by credit card providers.

The Company may also refuse to deliver the product or honour an order issued by a Customer having not paid in totality their previous order or with whom a payment litigation would be pending.

Article 11 – Shipping Conditions

The products are delivered at the shipping address mentioned by the Customer on the online order form. The Company shall only deliver to the United Kingdom within the delivery dates mentioned at the time of the order and within the limit of the available stocks. The invoice shall be sent by electronic means to the address mentioned on the Customer account.

The delivery dates mentioned are merely indicative and given in good faith. We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order via an email to [email protected].

Article 12 – Shipping Mistakes & Products Checks

Products shipped must be inspected on arrival and any damaged or missing goods shall be the subject of written and detailed account from the Customer to the Company on the day of the delivery and transmitted as soon as possible.

Any claim not addressed in accordance with the rules hereabove mentioned and in accordance with the mentioned schedule shall not be taken into consideration and the Company shall not be considered liable towards the Customer.

If you have received an incorrect item in the last 60 days, please get in touch; with the following details:

  • Your order number
  • Pictures and details of the item you received

We aim to send out replacement products within 3 working days after your request has been processed.

If the product that you ordered is no longer available, we may offer you substituted goods of a similar nature and quality. In this case, we will contact you and ask if you wish to proceed.

If you have received an item which is faulty (some exceptions apply*), we will happily replace the product you purchased in the last 90 days. Please contact us, providing:

  • Your order number
  • A clear description of the issue
  • Pictures clearly showing the fault

If the product that you ordered is no longer available, we may offer you substituted goods of a similar nature and quality. In this case, we will contact you and ask if you wish to proceed.

We aim to send out replacement products within 3 working days after your request has been processed.

*Does not apply to products marked as not in perfect condition or if we informed you about any fault before you bought the item. Products damaged by wear and tear, an accident or misuse are also not eligible.

Article 13 – Withdrawal

Please see our Returns Policy for your rights of Withdrawal. By accepting the T&Cs, the Customer also accepts the Returns Policy.

Article 14 – Data Protection

The Company collects personal data to prepare and follow-up your order. The legal basis for this collection is the performance of the contract.

All data is collected, stored and used in compliance with the EU General Regulation on Data Protection as incorporated in the UK legislation.

Customers are invited to read our Privacy Policy to get all information related to this topic.

The Company undertakes to take appropriate technical and organisational measures to protect the Personal Data, which it
processes.

The Customer is made aware that their data is stored primarily in the Republic of Ireland and transferred outside the EEA.

Article 15 – Force Majeure

Neither party shall be in breach of this Agreement, or otherwise liable to the other, by reason of any delay in performance, or non-performance of any of its obligations due to a Force Majeure Event. A Force Majeure Event shall not entitle either party to
terminate this Agreement.

If either party is affected by a Force Majeure Event under this Agreement it shall immediately notify the other party in writing of the matters constituting the Force Majeure Event and shall keep that party fully informed of their continuance and of any relevant change of circumstances whilst such Force Majeure Event continues.

The party affected by a Force Majeure Event shall take all reasonable steps to minimise the effects of the Force Majeure
Event on the performance of its obligations under this Agreement.

The Company will reimburse the amount paid within 30 days following the Event. A Force Majeure Event shall mean an event beyond a Party’s and/or its Affiliates’ reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable (using commercially reasonable efforts) including, but not limited to, embargoes, governmental restrictions, wars, war-like actions, riots, uprising, revolutions, lockout, strike (other than strike limited to Supplier’s work
force), pandemics, fires and floods, earthquakes and other acts of God.

Article 16 – Severability

If one or several of the present provisions are or at any time become to any extent invalid, illegal or unenforceable under
any enactment or rule of Law, or definite Court decisions, it shall to that extent be deemed not to form part of this Agreement but it and all other provisions of this Agreement shall continue in full force and effect.

Article 17 – Waiver Clause

The fact that one Party shall not take advantage of the other Party’s failure or negligence to enforce at any time any of the obligations mentioned in of the provisions hereof, shall not be construed as nor shall be deemed for the future to be as a
waiver of that Party’s right.

Article 18 – Disputes, Claims and ADR

These T&Cs are governed and construed in accordance with the laws of England and Wales.

If you would like to speak to someone else in respect of products you have ordered from us please consider the information from the Citizens Advice Service set out below.

Citizens Advice. Further information may be available from Citizens Advice service. Please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06 for further details.

Article 19 – Miscellaneous

Failure or neglect by either Party to enforce at any time any of the provisions hereof shall not be construed as nor shall be
deemed to be a waiver of that party’s rights hereunder nor in any way affect the validity of the whole or any part of this Agreement nor prejudice that party’s right to take subsequent action.

Each provision of this Agreement is severable and distinct from the others. The parties intend that every such provision
shall be and remain valid and enforceable to the fullest extent permitted by Law.  

Issviva Menopause Month Survey 

Full terms and conditions 

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry/claim instructions are deemed to form part of the terms and conditions and by participating all claimants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy of these terms and conditions for your information. 

  1. Promoter: ESSITY UK LIMITED, Southfields Road, Dunstable, Bedfordshire, LU6 3EJ. 
  1. Eligibility: This prize promotion is open to all UK residents (England, Scotland, Wales and Northern Ireland) aged 18 or over, except for anyone directly connected with the planning or administration of the prize promotion including Essity employees, their agencies and their immediate families (spouse, parent, child, sibling, grandparent and/or ‘step’ family). 
  1. Promotional Period: The prize promotion opens on 4th September 2023 and closes at 23:59 on 18th September 2023 
  1. Internet access is required for entry. Participants are reminded to get the owner’s permission before using a computer, device and/or internet access which is not owned or paid for by the entrant to enter the Promotion. The Promoter will not be liable for any internet or mobile connection, or other charges incurred in entering the Promotion. 
  1. The entry instructions form part of the rules. By entering, you agree to accept and be bound by the rules. 
  1. How to enter: 
  1. Fill out the survey and provide your name and email address by 23:59 on 18th September 2023 
  1. Only 1 entry per person. If you enter more than once, your first entry will be accepted, and all others will be disqualified. For the avoidance of doubt, a participant can use one survey entry to enter only. 
  1. Entries anywhere other than via the survey will not be eligible for entry. 
  1. Proof of sending will not be accepted as proof of delivery or receipt of entry. Incomplete, illegal, misdirected or late entries will not be accepted. The Promoter takes no responsibility for entries that are delayed, incomplete or lost due to technical reasons or otherwise. 
  1. No third-party or bulk entries. Entries via third parties, consumer groups or syndicates, entries by macros or other automated means and entries which do not satisfy the requirements of these terms and conditions in full will be disqualified. If it becomes apparent in the reasonable opinion of the Promoter that either a participant or household is using any means to circumvent this condition such as, and without limitation, fraudulently falsifying data; using multiple email addresses; using photos or videos owned by a third party, found on the internet or for which they are not the holder of the intellectual property, acting fraudulently or dishonestly in the reasonable opinion of the Promoter; using identities other than their own; creating fake identities or using any other automated or manual means in order to increase that participant’s or a household’s entries or otherwise acting in violation of these terms, these participants and their household will be disqualified, and any prize entitlement will be void. 

7. Winner Selection: 

  1. All entries received during the Promotional Period will be placed into a random prize draw conducted by a random number generator within 5 working days of the closing date.  

8. Prize Fund: 

  1. There is 1 prize, consisting of 1x £100 Love2Shop E-Voucher 
  1. There is no cash alternative to the prize stated and the prize must be accepted by the named winner. Prize cannot be transferred to anyone else. 
  1. The Promoter reserves the right to provide an alternative prize of equal or greater value should circumstances outside its control make this necessary. 

9. Winner Notification: 

The winner will be contacted via email on or before 23rd September 2023 and will have 10 days to claim their prize. Please check your email and spam inbox. If a winner does not respond within the initial 5 working days of notification, they will be contacted again via email and given a further 5 working days to respond. If contact cannot be made, or the prize is not claimed, within 10 days of the initial prize notification date, the prize will be redrawn and awarded to a new winner. Only a reply via email from the same email account that we notify will be accepted. 

10. Prize Delivery 

  1. Prize will be sent via email within 30 working days of acceptance. 
  1. It is the responsibility of the entrant to provide their correct, up-to-date details when confirming acceptance of the prize in order for their prize claim to be processed. The Promoter cannot be held responsible for the winner failing to supply accurate information which affects prize acceptance or receipt of their prize. 

General: 

 
11. Where we suspect that an individual has breached these terms and conditions, we reserve the right to verify the winner and ask for proof of photo/video ownership, identity, age and address and that they are the person associated with the winning notification. 

 
 
13.The survey responses will be used to carry out data analysis as part of our awareness campaign for World Menopause month in October 2023. We will use anonymised aggregate data, which can’t be traced back to an individual, as part of the campaign, which includes social posts, blogs, and emails. Issviva will not include your name without your express consent. We will also be featuring real people and their stories in our campaign, but this will only be done with the participant’s express consent.  We will only use the name and email address for the purposes of administering the prize draw, or unless you have given us consent to contact you.  To find out more about how we use and protect your personal data, as well as your privacy rights visit https://www.issviva.co.uk/privacy-policy/  

14.  The surname and county of the winners will be made available to anyone who requests it by emailing [email protected] within 1 month of the closing date. Participants may request their surname and county is not published in the event they win by emailing [email protected] before the closing date. However, the Promoter shall provide the surname and county of the winners to competent authorities upon request from such competent authorities (including the Advertising Standards Authority). 

 
15. This promotion is in no way sponsored, endorsed or administered by, or associated with Survey Monkey or Love2Shop. You understand that you are providing your information to the Promoter and not to Survey Monkey or Love2Shop. All entries are also subject to the platform’s terms of use, and you can find them here: https://www.surveymonkey.co.uk/mp/legal/terms-of-use/.  

16. We reserve the right to cancel, amend, withdraw, terminate or temporarily suspend this promotion for whatever reason, with no liability to any entrants or third parties if the failure to deliver our obligations is outside our reasonable control. However, if this happens, we will use all reasonable endeavours to avoid consumer disappointment. 
 
17. The Promoter accepts no responsibility for system errors or other issues that may result in disruption to winner notification or prize. The Promoter or its agencies will not be responsible for the non-inclusion of entries, including any such failure which is within the control of The Promoter or its agencies. 
 
18. Entry into the Promotion is at the entrant’s sole risk. To the extent permitted by law, the Promoter does not accept any responsibility for any damage, loss, liabilities, injury, costs, expenses or claims (whether in contract, tort or otherwise) suffered by entrants or any third parties arising out of or in connection with the Promotion and/or accepting the prize. The Promoter further disclaims liability for any injury or damage to entrants or any other person relating to or resulting from participation with this Promotion save that nothing in these terms and conditions shall act to limit or exclude the Promoter’s liability resulting from its negligence or fraud. 

19. The promoter’s decision is final and binding. No correspondence will be entered into. 

20. The application and interpretation of these terms and conditions shall be governed by the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction in relation to any dispute concerning them. 

 
21. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect. 

Issviva & Me Ambassador Programme application and participation 

Full Terms & Conditions  

Please read these terms and conditions carefully. These terms and conditions apply to the Issviva & Me Ambassador Programme. These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Application and Participation instructions are deemed to form part of the terms and conditions and by applying and/or participating you will be deemed to have accepted and be bound by the terms and conditions. 

1. The Promoter: Essity UK Ltd, Southfields Road, Dunstable, Bedfordshire LU6 3EJ. 

2. Eligibility: The Issviva & Me Ambassador Programme (the ‘Programme’) is open to 

UK (England, Scotland, Wales and Northern Ireland) residents aged 18 years or over, who are peri-menopausal or menopausal, except for anyone directly connected with the planning or administration of the Programme including Essity employees, their agencies and their immediate families (spouse, parent, child, sibling, grandparent and/or ‘step’ family). 

3. Internet access required for both applications to, and participation in the Programme. Participants are reminded to get the owner’s permission before using a device and/or internet-access which is not owned or paid for by the applicant to participate in either the application process or participation in the Programme. The Promoter will not be liable for any internet or mobile connection, or other charges incurred for either the application or participation process. 

4. The application and participation instructions form part of the terms and conditions. By entering, you agree to accept and be bound by the terms and conditions. 

5. Application terms and conditions to apply to participate in the Ambassador Programme: 

a. Go to the Issviva & Me blog page www.issviva.co.uk/blog/stories/issviva-ambassador-programme/ 

b. Click on the link to access the registration form and complete the 

questionnaire. 

6. No third party or bulk applications. If it becomes apparent that either a consumer group, participant or household is using any means to circumvent this condition such as, and without limitation, using multiple identities, multiple email addresses, fraudulently falsifying data, acting fraudulently or dishonestly in the opinion of the Promoter or otherwise acting in violation of these terms, these participants will be disqualified, and any entitlement within the Scheme will be void. 

7. It is the responsibility of the applicant to provide their correct, up-to-date details at the time of applying in order for their application to be processed. The Promoter is not responsible for applicants failing to supply accurate information which affects acceptance into the Ambassador Programme or delivery of any peri-menopause or Menopause products if accepted onto the Ambassador Programme. 

8. The Promoter reserves the right to verify applicants, and also ask for proof of identity and address and to withdraw acceptance into the Ambassador Programme where there are reasonable grounds to believe there has been a breach of these terms and conditions. 

9. A third-party agency will review applications and select individuals deemed to be most suitable for participation in specific opportunities arising through the Ambassador Programme. This may be based on an applicant’s stage of peri-menopause, or menopause or the related, surveys, focus groups, events or products available in the programme at any point in time. However, applications will be reviewed and revisited on an ongoing basis. 

10. Approved applicants will be notified by EMAIL during the lifetime of the Ambassador Programme. Applicants can opt to be removed from the application process, by emailing [email protected]. 

11. Not all applicants will be asked to join the Programme initially, as per clause 9, and may not be contacted. Applications will be reviewed based upon suitability for projects within the Programme. 

Ambassador Programme Participant terms and conditions 

12. When joining the Ambassador Programme, the Participant will receive an Issviva 

Peri-menopause or menopause product to review. The Participant will be contacted in advance of the product dispatch by a third-party agency to agree to review the product and/or to upload content and, where appropriate, a photo and/or a video to Issviva’s social media platforms within a timeframe agreed in advance and determined by the nature of the product. 

13. A Participant can decline to receive and review a product, and this will not affect their future participation in the Programme. 

14. Participants acknowledge that they shall not be entitled to any payment or fees for reviewing a product or participation in the Programme. 

15. The Promoter is under no obligation to use a Participant’s content. Furthermore, the Promoter and/or its third-party agency reserve the right to not use and/or remove any content at their sole discretion for any reason whatsoever without notice or justification to the Participant. 

16. Participants can opt to be removed from the Ambassador Programme at any time by emailing [email protected]. 

General terms and conditions 

17. Promoter’s decision is final and binding. No correspondence will be entered into. 

18. The Promoter reserves the right, at its sole discretion, to eliminate or disqualify any applicants and/or participants that it regards as being in breach of these terms and conditions or the spirit of the Programme. Those who try and circumvent the application and/or participation process and/or instructions by any method, will be disqualified and any acceptance into the Programme will be void. 

19. Participation in the Programme is at the Participant’s sole risk. To the extent permitted by law, the Promoter does not accept any responsibility for any damage, loss, liabilities, injury, costs, expenses or claims (whether in contract, tort or otherwise) suffered by participants or any third parties arising out of or in connection with the Promotion and/or accepting the reward. The Promoter further disclaims liability for any injury or damage to entrants or any other person relating to or resulting from participation with this Promotion save that nothing in these terms and conditions shall act to limit or exclude the Promoter’s liability resulting from its negligence or fraud. The Promoter accepts no responsibility or liability for the participant’s use of the reward. 

20. The Promoter accepts no responsibility for system errors or other issues that may result in disruption to, lost, delayed applications or not received products. The Promoter or its agencies will not be responsible for the non-inclusion of referrals as a result of technical failures or otherwise, including any such failure which is within the control of the Promoter or its agencies. 

21. The Promoter reserves the right to cancel, amend, withdraw, terminate or temporarily suspend the Ambassador Programme in the event of any unforeseen circumstances or technical reason outside its reasonable control, with no liability to any entrants or third parties but will use all reasonable endeavours to avoid consumer disappointment. Such circumstances include, but are not limited to: industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Promoter. 

22. The application and interpretation of these terms and conditions shall be governed by the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction in relation to any dispute concerning them. 

23. The responses will be used to inform suitability for projects. Participants’ personal data submitted in connection with the Ambassador Programme will be processed by the Promoter and their third parties for administering the Scheme only.  To find out more about how we use and protect your personal data, as well as your privacy rights visit https://www.issviva.co.uk/privacy-policy/